Bromley Business Centre, 27 Hastings Road, Bromley, Kent BR2 8NA, UK

Application Operations Engineer

In the role of Applications Operations Engineer you will work in a team that is very close to infrastructure maintenance as well as the business. To succeed in this role, you should be self-driven, exact, analytic, critical and know how to prioritize. You are not only an experienced technician, but you also have social competence to understand the needs of the business. This job requires some international traveling. You will need to be able to work independently in an international team which meets more virtually than physically.
We want to strengthen our Systems Design & Delivery team within the Dedicated Services department with an additional colleague who is driven by technical challenges and the urge to always find better and more efficient ways of delivering services to the customer. The team is a multi-competence team . We are operating and coordinating IT services, like infrastructural and application services to all business areas in and are looking for an ambitious Applications Operations Engineer . In this role, you will be responsible for the technical operation of all server-based applications.
Your key activities as an Applications Operations Engineer will be:
· Central contact person for all technical questions regarding the services and their components
· Coordination and execution of tasks for service lifecycle management (Planning, installation, upgrade and decommission)
· Main role in solving incidents, planning and execution of changes and root cause analysis of problems
· Steering of incident processes, administrative activities, patch strategies, backup and recovery plans, catastrophe protection and downtimes
· Design of infrastructure, based on application specific requirements, and creation of operational concepts and ITIL service trees
· Create and update documentation
· Leading of small size infrastructure initiatives
· 2nd level and operational support
· You are expected to take part in an on-call schedule, shared with your teammates
· Our contribution towards fossil free living within one generation
Your Profile as an Applications Operations Engineer
· Bachelors degree or similar in IT, engineering, science or mathematics
· At least 5 years of experience in application operations
· 5 years of Work Experience in Europe
· Thorough knowledge of operating systems, IT infrastructure (server, storage, backup, network), IT security
· Dutch and English on a professional working level, basic German is a pre
· Experience in handling ITIL processes (Incident / Change / Problem / Config) and supporting projects, troubleshooting and (root cause) analysis
· Knowledge and experience in Cloud (Azure) is a pre