We are on the lookout for Support Engineers with the following experience
Must have skill :
Unix/Linux, SQL, Informatica, OpenWay(Way4), Cards Domain Experience
Preferred Skills (but not mandatory/ Good to have skills) :
DB – Oracle, GIT, Jira, Confluence, Ticketing System (ServiceNow)
Key Responsibilities and Tasks:
Card (Credit Card) domain knowledge.
Knowledge of Oracle database and Unix server (Hands on experience is added advantage).
Aware of ITIL process.
Knowledge of Incident and problem management process.
Good to have knowledge of ServiceNow tool and Jira.
Aware of SQL queries (Joins, Views, Select/Update/Delete commands) and basic Unix commands.
Good to have knowledge of any ETL tool (Informatica/Abinitio).
Good to have knowledge of deployment process.
Understand functional specifications and handle incidents
L2 production support which involves incident and change management
Knowledge on production monitoring tools
Experience in incident management tool like Service Now is must.
Work with development, QA, and project management teams to set release schedules and environments in a dynamic fast-paced manner.
Should be managing, documenting, and enhancing an organization’s software products and implementations.
Facilitating and championing the quick resolution of problems found during the daily build and deployment efforts.
Working closely with the development team to integrate new deployment processes and strategies to meet our feature requirements.
Should be responsible to handle multiple release environment simultaneously.
Preferred background and qualifications :
Bachelor in computer science/Engineering or similar education
Knowledge of Cards domain will be preferred
At least 3 years of work as a Support Engineer in an agile environment
Experience using Atlassian JIRA and Confluence
Preferred personal qualities :
Service minded and takes responsibility within relevant working areas
Able to work independently and to quickly pick up necessary knowledge and technologies
Good at communicating actively, appreciating and respecting diversity in the work environment
Working in a structured and analytical way
Ability to adapt and react to changes