Bromley Business Centre, 27 Hastings Road, Bromley, Kent BR2 8NA, UK

IT Service Desk

Role – IT Service Desk
Location – Warsaw, Poland

We require:
Min. 2-3 years of Experience in IT ServiceDesk
Willing to work in 24/7 shifts (07:00-15:00, 08:00-16:00, 09:00-17:00, 11:00-19:00, 15:00-23:00, 23:00-07:00)
Be proficient in Italian and any 2 of these languages (German, Spanish, French, English, Polish)
Knowledge in Active Directory, Office365, Network Monitoring tools
Excellent communications skills

Main responsibilities:
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service
Ability to resolve problems with and without remote tools
Consistently achieve First Contact Resolution performance metric
Aware of customers time restraints and work within those time limits
Keep customer aware of resolution steps if ticket needs to be dispatched
Provide clients with problem reference numbers and request numbers enter all troubleshooting/resolution steps into the ticket

IT Service Desk

ServiceDesk
Warsaw/ Poland

We require:
Min. 2-3 years of Experience in IT ServiceDesk
Willing to work in 24/7 shifts (07:00-15:00, 08:00-16:00, 09:00-17:00, 11:00-19:00, 15:00-23:00, 23:00-07:00)
Be proficient in Italian Spanish and any 2 of these languages (German, French, English, Polish)
Knowledge in Active Directory, Office365, Network Monitoring tools
Excellent communications skills

Main responsibilities:
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service
Ability to resolve problems with and without remote tools
Consistently achieve First Contact Resolution performance metric
Aware of customers time restraints and work within those time limits
Keep customer aware of resolution steps if ticket needs to be dispatched
Provide clients with problem reference numbers and request numbers enter all troubleshooting/resolution steps into the ticket