Role Product Support
Location Budapest, Hungary
Type of Hiring Permanent or Fixed Term Contract
Hybrid model 3 days onsite/2 days remote
· The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
· Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation.
· Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
· Act as a liaison between users/traders, interfacing with internal technology groups and vendors
· Participates in disaster recovery testing, participates in application releases, from development, testing and deployment into production.
· Perform post-release checkouts after application releases and infrastructure updates.
· Develop and maintain technical support documentation.
· Considers implications of the application of technology to the current environment.
· Analyzes applications to identify risks, vulnerabilities and security issues.