Beechwood Centre, 40 Lower Gravel Road, Bromley, BR2 8GP

School-based IT Support Technician

Role – School based IT Technician
Location – Various
Type – Onsite, Permanent
Salary – Up to GBP30,000 per annum

Essential Skills Required
Troubleshooting experience
MS Office experience (with MS Access preferred)
Mobile technology (tablets & smartphones using Android & IOS)
Networking fundamentals (LAN, WAN, Switches, DHCP & DNS)
Ability to identify hardware/operating system problems and provide a simple report
Active Directory Management
Knowledge of filtering and safeguarding software deployed and its uses
Demonstrate a working knowledge of Windows based software
A demonstrable knowledge and experience of PC and Server technical support
Networking and Communications Troubleshooting experience
Active Directory, Group Policy and Server builds and configurations management
Cisco and D-Link networking technology

Key Responsibilities
· Provide effective and efficient communication across all levels of the business
· Provide 1st line support to all users of technology
· Following up with customers to ensure full resolution of issues
· Set up, deploy and re-image desktops and hardware.
· To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
· To install software as directed and in accordance with licensing legislation
· To perform installations of peripheral devices
· To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
· Liaise with 2nd line on server issues to ascertain fixes
· Maintain an up-to-date inventory and asset register of IT equipment
· To maintain network user accounts, profiles, permissions and the addition and deletion of users
· Maintain each schools network, including management of daily backups, anti-virus tools and software licences
· Handle file, application and hardware maintenance plus related support tasks as required by the schools policies and as instructed by local staff.
· Manage and maintain the schools LGfL 2.0 WAN connection

To understand and advice schools on:
· Web filtering software and its set up
· E-mail filtering software and its set up
· Firewall set up and safe access to external 3rd party resources

School-based IT Support Technician

School-based IT Support Technician
Full Time
Orpington

The position is school-based during term time, while during school holidays it will be based at our Orpington offices but include on-site installation work.

· The successful applicant will be responsible for providing day-to-day IT support for a number of schools.
· In general, one day per term week will be spent at each school the remaining days would be as a support technician based in Orpington offices.
· All schools will be located inside the M25, and typically within 15 miles of Orpington offices.
Job obligations
· Maintain each schools network, including management of daily backups, anti-virus tools and software licences.
· Handle file, application and hardware maintenance plus related support tasks as required by the schools policies and as instructed by local staff.
· Manage and maintain the schools LGfL 2.0 WAN connection, and act as a Nominated Contact for the school.
· Act as a liaison between the senior management team of the school

Demonstrate an understanding of:
· Microsoft Windows operating systems and their use in a local area network environment.
· Cisco and D-Link networking technology

School-based IT Support Technician

School-based IT Support Technician
Full Time
Orpington

The position is school-based during term time, while during school holidays it will be based at our Orpington offices but include on-site installation work.

The successful applicant will be responsible for providing day-to-day IT support for a number of schools.
In general, one day per term week will be spent at each school the remaining days would be as a support technician based in Orpington offices.
All schools will be located inside the M25, and typically within 15 miles of Orpington offices.

Job obligations
· Maintain each schools network, including management of daily backups, anti-virus tools and software licences.
· Handle file, application and hardware maintenance plus related support tasks as required by the schools policies and as instructed by local staff.
· Manage and maintain the schools LGfL 2.0 WAN connection, and act as a Nominated Contact for the school.
· Act as a liaison between the senior management team of the school and.

Skill set
Demonstrate an understanding of:
· Microsoft Windows operating systems and their use in a local area network environment.
· Cisco and D-Link networking technology