Bromley Business Centre, 27 Hastings Road, Bromley, Kent BR2 8NA, UK

Data Analytics Specialist

Role Description – Summary
Responsible for delivering and implementing strategic data driven initiatives and improvements as part of a team of data analysts within Global Services (GS). The role will encompass all facets of a data driven lifecycle from improving and validating data sources, ensuring their accuracy and integrity, through to delivering data-driven insights portals, and forecasting through modelling, analysis and innovative management and customer dashboards. These solutions will be supported by maintaining appropriate data standards, workflows, and documentation. Working directly with functions outside of GS, you will provide operational teams and management the facilities for regular self-service SLA/OLA and financial reporting and monitoring, to improve customer service, delivery quality and operational efficiencies. Where possible these dashboards and reports should utilize predictive models, identifying trends and highlighting anomalies to give valuable data insights to the business.

Primary Responsibilities / Key Result Areas
Accountable for the creation and timely delivery of accurate operational and customer performance reports & Dashboards.
Create impactful analyses to improve operational efficiency, develop automation, forecasting and customer experience.
Responsible for the delivery of the complete lifecycle of reporting in the respect of Create, maintain, optimize, support and improve new and existing reports & dashboards.
Ensure and manage the integrity of all reports, models, and data through the oversight of the appropriate maintenance and documentation of data sources, definitions and calculations used for metrics, KPIs, models and forecasts.
Ensure oversight and validation of relevant data sources, consistency and data integrity are in place by collaborating with responsible person for upstream/downstream systems such as CRM, Ticketing, Datawarehouse, data backbone, data lake systems).
Formulate & execute quality checks to be regularly carried out to highlight any potential errors both new and existing reports and portals.
Perform ad hoc analysis and reports as determined by the needs of the business.
Influence automation to ensure existing or new reports can be generated, refreshed, and maintained in a timely manner.
Oversee the in testing, validation, and approval process for processes and systems that involve all parts of the data driven lifecycle.
Define & inspire/ best practices within the team.

Competencies
Excellent analytical skills to create analyses that tell a story focused on insights and data facts.
Sound understanding and ability to provide meaningful analytical insights with clear recommendations to both operational & management teams.
Ability to gather and comprehend requirements and challenges across all levels of the business which can be assisted by data analytics.
Ability and experience to apply machine learning and big data analysis to underpin tactical business decisions.
Ability to convey complex technical issues internally to both technical and non-technical individuals.
Ability to organize, prioritize and handle multiple time-sensitive tasks in a demanding environment.
English language at advanced level.
Complex problem solving and critical thinking.
Cooperation and teamwork.

Qualifications & Experience

Required
Bachelors degree in data analytics, data science, computer science, business, statistics, mathematics, or related field.
3+ years of work experience in data analytics to support customer services (internal and external).
Hands-on experience DAX, and SQL (creating and maintaining complex measures and relationships, and customized tables and attributes).
Experience manipulating data sets using R or Python and handling large scale unstructured data.
Knowledge & experience with Microsoft Excel / Power Bi (external data, pivot tables, etc) and data validation processes.
Understanding of systems integration, data governance, security compliance, and multi-screen flows and UI/UX elements.

Desired
Hands-on experience with NOC ticketing systems or operational environment experience.
Experience with Service Now Ticketing system in NOC environment will be preferred
Experience with NOC & operational related analytical skills with the ability to collect, organize, analyse, and present the results with attention to detail and accuracy.
Knowledge of Microsoft Power Automate and Power Apps Platforms.
Familiarity and experience with Machine Learning and Data Mining and forecast modelling with statistical analysis (Customer experience, financial, operational)
Good understanding of statistical concepts and experience with business applications of statistical methods (e.g., hypothesis testing, regressions, sampling) & predictive analytics.

Android Developer

We are currently on the lookout for an Android Developer for a 12 months contract based in Belgium.

· 5+ Years of experience in developing android applications
· Experience in Kotlin
· Experience with common android libraries like Retrofit, OkHttp, Picasso, RxJava, Gson, Arch-components etc
· Debugging skills, including identifying memory leaks, performance issues, and using tools like adb, proguard, etc
· Understanding of OOP, different architectural patterns (esp. MVVM) and their testability
· Experience in working in an agile environment and project management tool like Jira,Git,Azure etc
· Familiarity with Material Design guidelines, common mobile UX patterns
· Knowledge in Network Industry and GIS

Android Developer

Android Developer (RTK) 2 positions – Onshore – from December 2021 – 12 Month Contract based in Belgium=
5+ Years of experience in developing android applications
Experience in Kotlin
Experience with common android libraries like Retrofit, OkHttp, Picasso, RxJava, Gson, Arch-components etc
Debugging skills, including identifying memory leaks, performance issues, and using tools like adb, proguard, etc
Understanding of OOP, different architectural patterns (esp. MVVM) and their testability
Experience in working in an agile environment and project management tool like Jira,Git,Azure etc
Familiarity with Material Design guidelines, common mobile UX patterns
Knowledge in Network Industry and GIS

Tester for mobile / tablet GIS based application

Tester for mobile / tablet GIS based application – 1 position – Onshore – from Jan 2022 – 12 Month Contract based in Belgium
4+ Years of testing android applications
Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
Developing automated test scripts and frameworks for improved mobile app performance.
Updating operating systems, specifically Android.
Producing clear and concise test reports and releasing notes to co-workers when needed.
Providing feedback to development teams on technical, troubleshooting, or operational issues.
Assisting with the configuration of test environments.
Suggesting new processes and policies to improve mobile development techniques.
Able to elaborate test scripts and execute tests.
Knowledge in Network Industry and GIS

Incident Response Manager

TITLE: Incident Response Manager STATUS: Open JOB CODE: 12305 LOCATION: Antrewep, Belgium, Europe # of Openings: 1 Contract 12 Months
Requisition Details:
Job Qualifications
Eight to ten years relevant work experience including telecommunications service provider and telecommunications manufacturing industry experience.
Five plus years of incident response or IT crisis management experience.
Extensive experience in information security technologies and techniques from architecture to planning and implementation.
Extensive experience in organizing resources, establishing priorities, and leading IT related customer information security related projects.
Experience in DoD, DISA, NSA, and military information security related projects and programs including those requiring a security clearance. Military communications systems and physical security experience desired.
Knowledge of information security regulations: PCI, GLBA, and Safe Harbor.
Knowledge of various industry and government strategies and standards in privacy and security including ITIL, COBIT, ISO 27001, and NIST standards.
Knowledge of current and evolving Information security technologies that cover all levels of IT architecture including those that affect business processes, data, applications, and network and systems infrastructure.
Education
Undergraduate degree in information systems or computer science.
Advanced degree in engineering, Cybersecurity, information assurance, information security, information systems or computer science.
National Security Administration – Department of Homeland Security certification for NTISSI/CNS standards 4011-4016.
Certified Computer Forensics Examiner (Access Data, SANS,
Certified Information Security Systems Professional (CISSP).
Certified Information Systems Manager (CISM).
Certified in Information Systems Risk Management (CRISC).
or the ability to work toward obtaining certifications.