Role: SAP FICO Support Consultant
Job type: Full Time
Start Date: Immediate
Work Location: Prague, Czech Republic
Language Proficiency: Should be able to communicate in Czech and English fluently.
Salary/Package: Completely Open to Negotiation.
· Use of consulting skills, business process knowledge.
· SAP FICO application expertise and understand clients business environment mapped to SAP ERP.
· Achieve client expected business results.
Qualifications and Experience:
· Graduate Engineer.
· At least 5-10 years of functional experience in Finance and Controlling with preferred Implementation and Rollout experience in ERP and S4 Hana.
· Hands-on SAP FICO configuration experience with focus on FICO Controlling – Cost Centre Accounting, Profit Centre Accounting, Product Costing, Profitability Analysis, Project System, Results Analysis, Unsettled Costs, Month End Close, Overhead assessment and settlement
· Experience of one full lifecycle SAP implementation experience would be desirable
· At least 6 years of Experience in supporting SAP ERP at large client engagement
· Experience and knowledge of key integration points between SAP modules
· Understand clients business environment mapped to SAP ERP
· Use of consulting skills, business process knowledge
Provide assistance to Customer in the ongoing application support of their SAP solution.
Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems
Should be ale to coordinate with offshore and Users for resolving the tickets and system issues.
Should be able to work on implementation projects based on new opportunities
Understand the different Severities and Priorities based on the Level of issue
Understand the different SLA’s and coordinate with support team for expediting the resolution of tickets
Ability to Coordinate with Business users and Support team
Consultant will actively get involved and provide following services in scope of the engagement:
Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope
Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
Carry out Ticket-based documentation
Request involvement of SAP Product Support as necessary
Act as a liaison and Coordinate with Technical and other team members for resolution of issues
Proactively provide overall feedback to Production Support Manager
Monitor KPIs, report any issues and recommend solutions for improvement
Groom Juniors in the team and make them ready for Support activities
Achieve client expected business results
Ability to analyze problems and provide clear recommendations
Able to collaborate with clients and have a strong desire to excel.
Excellent written and verbal communication skills
Good interpersonal skills
Must be a good team player, able to work independently, and can manage own workload with little to no supervision
Able to Multi-task and work under tight deadlines
Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction