Bromley Business Centre, 27 Hastings Road, Bromley, Kent BR2 8NA, UK

Digital Optimisation Analyst

The role holder will be responsible for undertaking performance measurement, analysis and reporting related to optimisation work in order to help deliver the revenue plans for the Digital channels. YOu will also be responsible for defining, measuring and reporting digital optimisation activity that will support a market in achieving their digital targets.
The role holder will provide optimisation analysis and reporting to support the Lead Digital Optimisation Specialist across Europe and MENA.

Impact on the Business/Function

Management of hypotheses to test based on data in performance dashboards, and reports at regional level, identifying areas of improvement and making recommendations for stakeholder consideration.
Provide analysis and reporting services on optimization activity to in country Digital teams as required, to consistent standards.
Provide support, knowledge and metrics expertise to in country teams sharing best practice.
Undertake in-depth analysis including sales and servicing funnels to identify trends and future optimisation opportunities.
Customers / Stakeholders

Working closely with the Lead Digital Optimisation Specialist and entity Marketing/in country Digital Channel Performance teams to undertake optimisation activity.
Providing information and results to stakeholders including Group CVM, Group Digital, HTS (SWD and CD), BI, Finance
Share best practice and optimisation results across the region considering reuse and driving best practice
Demonstrate improvements to sales and servicing satisfaction KPIs in region following optimisation opportunities.
Adherence to clear governance framework.
Feedback from stakeholders
Evidence of sharing best practice.
Interpretation of and hypotheses generation from the dashboard and reports measurement of overall progress against RBWM Digital TOM, Multi-Channel TOM and Commercial Success Criteria within region and entities.

Leadership & Teamwork

· Work collaboratively within the Optimisation function to identify optimum processes and to share best practice.
· Work collaboratively with other teams within DaaC to gather relevant metrics, promote optimisation and encourage hypothesis generation.
· Support collaboration between teams from multiple entities, to share best practice and promote consistency.
Positive feedback from all RBWM businesses, as evidenced by active involvement in business planning and execution
Consistent, open communication between all stakeholders
A common shared plan, approach and vision

Operational Effectiveness & Control:

· Support the Digital Optimisation Manager in ensuring optimisation hypotheses are identified, communicated, documented, agreed and delivered in the most cost effective manner.
· DaaC governance structures.
Adhere to governance process to support optimisation
Escalating key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
Supporting audit / independent programme assessments as required
Satisfactory audits.

Experience with AB Testing and Multivariate Testing (MVT) solutions
Quantitative skills and familiarity with statistical analysis or experiment design a plus
Strong analytical skills with proven ability to understand complex data; identify key trends and opportunities, and to deliver recommendations for optimisation.
Working knowledge of Adobe Marketing Cloud. Full standard range of MS Office applications such as Excel, PowerPoint, and Word.
Good awareness of channel, including technical, commercial, market place and customer considerations.
Commercial focus, ability to identify opportunity to maximize the cost effectiveness/profitability for the business.
Good decision making skills, with the ability to make clear recommendations based on data and understand the implications.
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
Well developed communication skills, both written and verbal, to explain complex data.
Innovative – the ability to approach things differently or do different things to deliver goals.
Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas/individuals roles and responsibilities.
Awareness of the Multi-Channel and Digital strategies and regional plans for sales and servicing.
Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
High levels of resilience and self-motivation.

Data Manager

Job description
We understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyones ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to whats happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

IFRS 17 will involve significant impact to the Data, Systems and Processes of Prudential Corporation Asia (PCA) and 13 Local Business Units. It is important that these changes are designed, planned and implemented effectively such that the projects legacy is efficient, automated and scalable solutions that free and support staff in adding business value and generating insights.

This role will require a data expert with multiple skills including manipulating data, data architecture design and basic knowledge in database administration.

Job Responsibilities
· Support various data activities e.g. preparing, patching and backup/restoration of data across different environments
· Work together with the data architecture team to design the data model and data flow
· Co-ordinate with the data architecture team to implement the physical data model
· Provide suggestion to customize the database for better performance and stability
· As the database owner to control all the activities related to DDL
Job Requirements
· 8+ years experience in supporting the build of data warehouse
· Expert in SQL writing
· Solid experience in using Azure DataWarehouse and Azure Data Lake
· Good understandings in Microsoft Azure services and components, e.g. ADF, etc
· Knowledge in database administration with relevant qualification is highly desirable
· Past experience in insurance industry is an added advantage
· Fluent in both spoken and written English

IT Project Manager

IT Project Manager (Fixed Income)
Based in Hong Kong via System Integrator on site at an Investment Bank
Initial 12 Month Fixed Term Contract OR Full Time Permanent Position
Salary/Rate Negotiable (Please state your rate expectation on application)
Starting ASAP
Job Description
Asia XPG IT Project Manager (Fixed Income Department)
Our client is a leading global financial services firm providing a wide range of investment banking, institutional securities, investment management and wealth management services. With offices in more than 42 countries, the Firms employees serve clients worldwide including corporations, governments, institutions and individuals.
As part of the Firms growing program of work, the ISG Cross Divisional Programs Group – Asia (XPG-A) is seeking a Project Manager (PM) – Fixed Income Department – to be based in the firms regional headquarters in Hong Kong. The XPG Asia team ensures technology project delivery is being effectively managed throughout the project life cycle. The team provides key business stakeholders updates through effective communication, expert analysis and quality customer service. This opportunity will also provide the individual with a chance to work with senior members of the firm to drive key business initiatives and collaborate across multiple locations in the Asia region.
Key Roles and Responsibilities
The Fixed Income Department (FID) Project Manager role focuses on cross team projects spanning various technology groups such as development, infrastructure technology, technology security risk, and technology governance teams.
Providing project management on regional initiatives to support the business. This will include managing resources across multiple teams/locations
Working closely with the business, development, technology and technology risk managers to oversee and track the technology initiatives being delivered
Interaction with other technology silos, operations, finance and risk teams to coordinate testing, and deployment
Assisting with managing the pipeline of work and facilitating prioritization in line with current supply/demand
Driving analysis and feasibility studies for potential projects
Adhering to and providing support for regional project and risk governance processes

Required Skills and Experience
Minimum of 8 years professional experience, preferably at a major management consulting firm or financial institution
Technical background/understanding preferable
Knowledge of the financial services industry; preferably in an investment bank with Fixed Income business knowledge
Excellent verbal and written skill with ability to create high quality written products that are comprehensive, accurate, and tailored to the audience
Outstanding interpersonal skills. Ability to work effectively with all levels of the organization with excellent influencing and negotiation skills
Strong analytic and problem solving/process improvement skills; ability to learn quickly and solve poorly defined problems.
Strong organizational skills and an ability to manage multiple demands and changing priorities
Overall experience in hands-on project management, specifically in information technology-related projects essential, and preferably supporting financial services businesses
Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC) components.
MS-Project, MS Excel, and general MS-Office skills essential.
Skills
Strong knowledge of Asian markets and exchanges, including the associated regulations that govern the Asia region
Experience with large scale regulatory initiatives gained from having worked with the capital markets trading industry (fixed income) at a global bank or consultancy

IT Business Analyst

Asia XPG IT Business Analysts (Fixed Income Department).
Our client is a leading global financial services firm providing a wide range of investment banking, institutional securities, investment management and wealth management services. With offices in more than 42 countries, the Firms employees serve clients worldwide including corporations, governments, institutions and individuals.
As part of the Firms growing program of work, the ISG Cross Divisional Programs Group – Asia (XPG-A) is seeking an IT Business Analyst (BA) – Fixed Income Department – to be based in the firms regional headquarters in Hong Kong. The XPG Asia team ensures technology project delivery is being effectively managed throughout the project life cycle. The team provides key business stakeholders updates through effective communication, expert analysis and quality customer service. This opportunity will also provide the individual with a chance to work with senior members of the firm to drive key business initiatives and collaborate across multiple locations in the Asia region.
Key Roles and Responsibilities
The Fixed Income Department (FID) Business Analyst role focuses on cross team projects spanning various technology groups such as development, infrastructure technology, technology security risk, and technology governance teams.
Providing Business Analysis on regional initiatives to support the business.
This will include leading resources across multiple teams/locations
Working closely with the business, development, technology and technology risk managers to oversee and track the technology initiatives being delivered
Interaction with other technology silos, operations, finance and risk teams to coordinate testing, and deployment
Assisting with managing the pipeline of work and facilitating prioritization in line with current supply/demand
Driving analysis and feasibility studies for potential projects
Adhering to and providing support for regional project and risk governance processes

Required Skills and Experience
Minimum of 8 years professional experience, preferably at a major management consulting firm or financial institution
Technical background/understanding preferable
Knowledge of the financial services industry; preferably in an investment bank with Fixed Income business knowledge
Excellent verbal and written skill with ability to create high quality written products that are comprehensive, accurate, and tailored to the audience
Outstanding interpersonal skills. Ability to work effectively with all levels of the organization with excellent influencing and negotiation skills
Strong analytic and problem solving/process improvement skills; ability to learn quickly and solve poorly defined problems.
Strong organizational skills and an ability to manage multiple demands and changing priorities
Overall experience in hands-on project management, specifically in information technology-related projects essential, and preferably supporting financial services businesses
Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC) components.
MS-Project, MS Excel, and general MS-Office skills essential.
Skills
Strong knowledge of Asian markets and exchanges, including the associated regulations that govern the Asia region
Experience with large scale regulatory initiatives gained from having worked with the capital markets trading industry (fixed income) at a global bank or consultancy

Microstrategy Developer

Our client is a Systems Integrator who is seeking a Developer with MicroStrategy experience, to help advance the reporting work with one of their Financial Services Clients.
This is an initial 12 Month Fixed Term Contract OR Full Time Permament Position which needs to be based on site in Hong Kong.
Requirement for a Microstrategy Developer with the following experience:
Oracle
Linux/Unix scripting
Job scheduling tool like Autosys, Control-M
ETL tools preferably Informatica PowerCenter
Reporting tool, MicroStrategy
Fluent in English a MUST (Mandarin or Cantonese would be an advantage)

Calypso Techno/Functional Analyst

Our client is looking for a Calypso Technical / Functional Analyst to complete the remaining v16 upgrade work and they want to target to get to SIT in September.
Ideally, they are looking to fill this role as soon as possible and to kick start the work with the team in Hong Kong, as opposed to remotely working (given there are some quarantine travel still required here in Hong Kong).

Investigate v16 upgrade project defects and analyse if defects are caused by v16 core products, local custom code/configurations or both.
Liaise with QA, business analysts and IT during the defect investigation process. Defects could fall within (but not limited to) the following functional areas:
Market Data.
Margining.
Pricing.
Margin Add-on.
Settlement Limit Add-on.
Risk Limit.
Risk Reporting.
Collateral.
Collateral movemen.
Regulatory reporting.
Trade Novation.
Default Management Process.
Margin Call.
ERS.
Special working day (CNY, INR).
What-if Simulation.
For v16 core products related defects, work with business analysts to provide technical details and expected result to raise Help Desk tickets to Calypso product teams.
For v16 defects related to local custom code/configurations, analyse custom code/configurations for root cause.
Implement the workaround/solution independently or with other developers/business analysts on the team as recommended by Client project manager.
Verify test results before applying workaround/solution to QA environment for re-testing.
Develop v13 to v16 system migration/fallback/parallel-run scripts/programs according to functional specifications and perform corresponding testing in collaboration with other project team members as specified by the client project manager.
Document design specifications, defect analysis, solution/workaround analysis, test results, etc., according to HKEX documentation requirements as specified by the client project manager.

IT Infrastructure Engineer

Our client is looking for a Senior IT Infrastructure Engineer for an initial 12 Month Contract in Hong Kong.
You will have at least Ten years experience working in an Investment Management / Financial Services Industry Sector.
Experience of delivering projects in a pressurized environment and proven demonstrable experience in a similar role.

Your responsibities will include:
Provide support for network switches/routers within Asia region.
Support global VMware environment.
Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner.
Support and maintain Asia based voice infrastructure.
Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high-quality support provision to user requests.
Provide support for all aspects of IT including some end user support.
Responsible for accurately documenting all processes and procedures accurately.
Accurately and consistently follow company and team policies, procedures and standards.
Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy.
Actively participate in business continuity planning and testing.
Uphold the firms cybersecurity standards and best practices.
Be able to work autonomously with minimal supervision.
Be able to manage and keep track of a large number of tasks concurrently.
Take responsibility for complex projects such as large-scale hardware and software deployments.
Research solutions to problems and knowledge share with the rest of the team.
Assist the Technology Infrastructure Manager with any other duties as needed.
Remain contactable and available for work outside of office hours when required.

Technical Skills Required:
Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber.
Skilled in Cisco switching and routing (CCNA level or higher).
Comfortable creating PowerShell Scripts.
Skilled in VMware and enterprise storage administration.
Nagios/Grafana/Prometheus experience.

Desirable:
Cisco AMP.
Veeam Backup/Deployment.
Nimble Experience.
Docker experience.

Soft skills:
Excellent written communication skills.
Strong troubleshooting and problem-solving abilities.
Experienced in prioritizing and multitasking.
Able to work well under pressure and adversity.
Willing, can-do attitude.
Exemplary customer service skills.
Team player.

ETL Developers

Job description
We understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyones ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to whats happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

IFRS 17 will involve significant impact to the Data, Systems and Processes of Prudential Corporation Asia (PCA) and 13 Local Business Units. It is important that these changes are designed, planned and implemented effectively such that the projects legacy is efficient, automated and scalable solutions that free and support staff in adding business value and generating insights.

This role will require a lead to manage the ETL parts of the project with 10+ years experience in delivering data oriented project e.g. Datawarehouse, Big Data, etc using ETL tools.

Job Responsibilities
· Lead a team of ETL developers to work out the technical design and also implement the ETLs of the project using SSIS
· Provide clear guidelines and directions for developers to work out the detailed technical design
· Work closely with the functional team in analysing the business and functional requirements
· Discuss and coordinate with Data Architecture team in defining proper data flows and data model
· Resources planning for change requests
· QA the work packages from ETL developers
· Represent the ETL team to convey the ETL details to various levels of stakeholders across different locations

Job Requirements
· 10+ years experience with at least 5 years in leading a team of ETL developers
· Solid experiences in developing regional application with large scope and multiple phases
· Hands-on involvement in developing ETL using SSIS and SQL Server database
· Knowledge in Microsoft Azure services and components, e.g. Data Lake, ADF, etc
· Having past experience in insurance industry with financial or accounting knowledge is highly desirable
· Willing to travel
· Fluent in both spoken and written English

Data Engineer

We are currently looking for a Data Engineer to join our client in Hong Kong.

Our client are looking for a technical consultant who is adaptable, autonomous and must be able to on-board himself quickly. The slected resource will required to develop shell and python scripts for the integration of a software package

Experience in the following areas is essential.

Shell scripting
Linux
SQL
Python.
ELK (Elasticsearch/Logstash/Kibana) knowledge would be appreciated.

Language skills required are Japanease ( Fluent) Good Command of English a MUST