Bromley Business Centre, 27 Hastings Road, Bromley, Kent BR2 8NA, UK

IT Support Technician

School-based IT Support Technician
Full Time

The position is school-based during term time, while during school holidays it will be based at our Orpington offices but include on-site installation work.

· The successful applicant will be responsible for providing day-to-day IT support for a number of schools.
In general, one day per term week will be spent at each school the remaining days would be as a support technician based in Orpington offices.
All schools will be located inside the M25, and typically within 15 miles of Orpington offices.

Job obligations
· Maintain each schools network, including management of daily backups, anti-virus tools and software licences.
· Handle file, application and hardware maintenance plus related support tasks as required by the schools policies and as instructed by local staff.
· Manage and maintain the schools LGfL 2.0 WAN connection, and act as a Nominated Contact for the school.
· Act as a liaison between the senior management team of the school and.

Skill set
· Microsoft Windows operating systems and their use in a local area network environment.
· Cisco and D-Link networking technology.

IT Support Engineer

Type of hiring IT Engineer
Location Kent
Salary Negotiable depending on the skills
On site
As a 1st Line Engineer at Akita, you will:
· Be part of a dedicated team of engineers within a busy IT services company.
· Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
· Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
· Have a diligent approach that achieves a long term and cost-effective result for our clients.
· Demonstrate a professional, respectful, and proactive approach to customer service.
· Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
· Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
· Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
· Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
Core Skills
· Windows Server 2003-2019
· Windows Desktop (XP to 10)
· Hosted Desktop and Cloud computing
· General user and email administration
· Office 365 tenant setup and administration
· Basic networking capabilities (DNS, DHCP etc)
· VMWare/Hyper-V administration
· VoIP experience, preferably 3CX
· Apple products and support
· Group Policy administration
· Cabling experience
· Exposure to Ubiquiti / Cisco Wireless
· Previous MSP experience
· Recognised accreditations (MCPs, CompTIA, Apple)