My client is currently looking for a Control-M Build Service Delivery Manger to work join their operations in Paris.
Exhaustive knowledge Primary CTRL-M (latest Version 9.0.19)
Other tools : $ Universe, Batchman
Knowledge of File transfer softwares : VLtrader, Gentran , DevOPS tool and GITHUB (knowledge – good to have) will be added advantage Process and leadership skills Strong ITIL process knowledge, Service Management, Strong Leadership and Team management skills Excellent customer service, communication skills Role :
Manage Batch Build Team (CTRL-M) + Project Team
Accountable for the Build quality of service : Projects, Changes, Service Requests :
Ensure and improve quality of deliveries
Ensure proper documentation Build To Run are delivered
Ensure commitment dates of the projects
Ensure incidents escalated to Build team are resolved in a timely manner and that according to documentation is shared with L1 team.
GOVERNANCE & REPORTING
Provide capacity planning for Build Team and resources booking.
Participate and contribute to all committees: ( weekly operational, weekly, backlog review, Monthly steerco).
Monitor, control and support service delivery ensuring Teams methodology and procedures are in place and followed.
Key point of a contact at the client to Ensure customer Satisfaction.
INCIDENT & PROBLEM MANAGEMENT
Manage and control ticket backlog in scope.
Manage lifecycle of all escalated incidents and ensure they are resolved satisfactorily as quickly as possible .
Create and follow problems linked to major incidents or repetitive incidents until closure.
Candidate should be well versed with different types of KPIs and SLA in different projects (TMA, FP, AMS engagements)
PROCESS & QUALITY
Ensure EMEA best practices ITIL process are followed
Control and improve service quality : Testing best practices and Deliveries check-lists.
EXperience with ANY quality projects (Six Sigma, ISO, Audits)
|Job Category||Control-M Build Service Delivery Manager|