IT Support Engineer

Roles and Responsibilities
The Position for Senior IT Engineer responsible for IT and Network Support Administration, can be based out of
Toulouse or Vitrolles and will require to support other Locations: Toulouse, Vitrolles, Seville and Hamburg. This may
require travelling to these locations on an as-and-when basis subject to any Local restrictions or regulations.

Your responsibilities:
User Management, Co-ordination and Collaboration
Manage user interactions, user single point of contact for all operations and technology related challenges /
requirements,
Diagnose and resolve, manage escalated technical issues and provide updated status to users,
Manage communication with our customers we are connected to,
Redirect problems to correct stakeholders timely, to minimize the delay in resolution,
Completing and tracking internal asset movement within and outside building,
Follow up with respective technical team for pending issues/solutions,
Delivering successful Continual Service Improvement program driven through proactive service ideas,
Ensure efficiency in process and meet individual & team targets,
Coordination with Client, Project, Other Support Functions, CML-IT Procurement, TIM Domains & External IT
Vendors as and when required.
Technical tasks
Install, configure, and support of software manually or through Software deployment console,
Analyse and resolve hardware/software/applications related problems onsite or remote operational mode,
Ensure AV signature and Windows Patches Update and kept up to date on desktops and laptops,
Support and maintain building IT infrastructure like Desktops, Laptops, VC Rooms, HUB Rooms, Data Center
Room, Racks & Cabling,
Support Image, Print, Scan Services,
Be the single point of contact for all IT operations related End User Computing Environment service covering
upkeep and performance (distant support as well as local),
Provide support to Domain (network, security, servers, backup…) teams for troubleshooting and maintenance,
Ensure periodic maintenance activities & log reviews,
Conduct knowledge sharing, ticket handling and creation of Standard Operation Procedures, Site & Process
documents.
IT Security & Process
Ensure all accesses to systems are properly authorized,
Manage periodic Audits,
Work proactively on non-Compliant machines,
Ensure all compliance requirements are fulfilled in time and evidence are stored in share drive for future audit
purpose