School-based IT Support Technician

Role – School based IT Technician
Location – Various
Type – Onsite, Permanent
Salary – Up to GBP30,000 per annum

Essential Skills Required
Troubleshooting experience
MS Office experience (with MS Access preferred)
Mobile technology (tablets & smartphones using Android & IOS)
Networking fundamentals (LAN, WAN, Switches, DHCP & DNS)
Ability to identify hardware/operating system problems and provide a simple report
Active Directory Management
Knowledge of filtering and safeguarding software deployed and its uses
Demonstrate a working knowledge of Windows based software
A demonstrable knowledge and experience of PC and Server technical support
Networking and Communications Troubleshooting experience
Active Directory, Group Policy and Server builds and configurations management
Cisco and D-Link networking technology

Key Responsibilities
· Provide effective and efficient communication across all levels of the business
· Provide 1st line support to all users of technology
· Following up with customers to ensure full resolution of issues
· Set up, deploy and re-image desktops and hardware.
· To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
· To install software as directed and in accordance with licensing legislation
· To perform installations of peripheral devices
· To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
· Liaise with 2nd line on server issues to ascertain fixes
· Maintain an up-to-date inventory and asset register of IT equipment
· To maintain network user accounts, profiles, permissions and the addition and deletion of users
· Maintain each schools network, including management of daily backups, anti-virus tools and software licences
· Handle file, application and hardware maintenance plus related support tasks as required by the schools policies and as instructed by local staff.
· Manage and maintain the schools LGfL 2.0 WAN connection

To understand and advice schools on:
· Web filtering software and its set up
· E-mail filtering software and its set up
· Firewall set up and safe access to external 3rd party resources